Shipping policy
SHIPPING POLICY
We do our best to get every Salty Worn order packed and moving as quickly as possible.
This policy explains how order processing, delivery, tracking and shipping issues are handled.
ORDER PROCESSING
Orders are generally packed and dispatched within 2-5 business days.
Processing times do not include weekends or South Australian public holidays.
During new releases, sales, restocks or particularly busy periods, processing may take a little longer. If there is a significant delay with your order, we will do our best to let you know.
Processing time is separate from the delivery time provided by the shipping carrier.
SHIPPING RATES
Available shipping options and charges are shown at checkout before payment is completed.
Shipping rates may vary depending on your delivery location, parcel size, parcel weight and the shipping service selected.
If we offer free shipping or another shipping promotion, any relevant minimum spend, destination restrictions or other conditions will be shown with the offer.
SHIPPING WITHIN AUSTRALIA
Australian orders are estimated to arrive within 2-10 business days after dispatch.
Delivery estimates are provided as a guide only and may vary depending on your location, the carrier, weather, public holidays, peak periods and other circumstances outside our reasonable control.
Remote and regional locations may take longer than metropolitan areas.
INTERNATIONAL SHIPPING
International shipping is available only to the destinations shown at checkout.
International orders are estimated to arrive within 7-21 business days after dispatch.
International delivery times can vary significantly because of customs processing, local postal services and other circumstances outside our reasonable control.
If your country or region is not available at checkout, we are unfortunately unable to ship there at that time.
TRACKING
Where tracking is included with your selected shipping service, you will receive tracking details by email once your order has been dispatched.
Please allow some time for the carrier to scan the parcel and activate the tracking information.
Tracking updates are controlled by the shipping carrier and may not always appear immediately.
DELIVERY ADDRESSES
Please check your name, email address and delivery address carefully before completing your order.
If you notice an error, contact us at hello@saltyworn.com as soon as possible.
We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has entered processing or has been handed to the carrier.
If an order is returned to us because the address provided was incorrect, incomplete or undeliverable, the customer may be responsible for the reasonable cost of sending the order again.
DELIVERY INSTRUCTIONS
If you provide an authority-to-leave instruction or ask for a parcel to be left unattended, please make sure the nominated location is safe and suitable.
We recommend sending orders to an address where someone can safely receive the parcel where possible.
DELIVERY DELAYS
Delivery estimates are not guaranteed delivery dates.
Occasionally a parcel may be delayed because of the shipping carrier, weather, customs, public holidays, peak periods or other events outside our reasonable control.
If your tracking has not updated for an unusual amount of time, or your order has not arrived within a reasonable period, please contact us at hello@saltyworn.com.
We will work with the shipping carrier to investigate the delay and provide an appropriate solution.
Nothing in this policy limits any rights you may have under the Australian Consumer Law, including where goods are not supplied within an agreed or reasonable time.
LOST PARCELS
If you believe your parcel has been lost, please contact us with your order number and tracking details.
We will investigate the delivery with the relevant carrier.
A parcel may need to meet the carrier's requirements for being considered lost before the investigation can be completed.
If the parcel is confirmed as lost, we will provide an appropriate replacement, refund or other remedy depending on the circumstances and applicable law.
DAMAGED PARCELS
If your order arrives damaged, please email hello@saltyworn.com as soon as reasonably possible.
Please include your order number and clear photos of:
- the damaged product;
- the parcel or packaging; and
- the shipping label.
This helps us understand what happened and raise the issue with the carrier where necessary.
Damaged or faulty products are handled in accordance with our Returns & Refunds Policy and your rights under the Australian Consumer Law.
RETURNED TO SENDER ORDERS
An order may be returned to us if the address is incomplete or incorrect, delivery is refused, or the parcel is not collected within the carrier's collection period.
If your order is returned to us, we will contact you using the details provided with the order.
Where the return was caused by an incorrect address, failure to collect the parcel or another circumstance within the customer's control, additional postage may need to be paid before the order can be sent again.
If you would prefer not to have the order resent, any refund will be handled in accordance with our Returns & Refunds Policy.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless we clearly state that these charges have been collected at checkout, they are not included in the product price or shipping charge paid to Salty Worn.
The customer is responsible for any customs duties, import taxes or other destination-country charges that apply to their order.
Customs processing may also delay delivery. Salty Worn does not control customs assessments or processing times.
SEPARATE SHIPMENTS
In some circumstances, products from the same order may be sent in separate parcels.
If this happens and tracking is available, you may receive more than one tracking number.
You will not be charged additional shipping simply because we choose to split an order into separate parcels.
CHANGES OR CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at hello@saltyworn.com.
We will do our best to help, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or been dispatched.
For more information about cancellations, returns and store credit, please read our Returns & Refunds Policy.
QUESTIONS?
If you have a question about shipping or need help with an order, email us at hello@saltyworn.com.
Please include your order number where possible so we can help you faster.