Refund policy

RETURNS & EXCHANGES

We gladly accept eligible change-of-mind returns for store credit only.

We do not offer refunds for change of mind. If something is faulty, damaged, incorrect or otherwise not right with your order, that is handled separately below.

HOW IT WORKS

Returns must be requested within 30 days of receiving your order.
To start a return, email us at hello@saltyworn.com with your order number and the item you would like to return.
Once your return has been approved, we will send you instructions on where to send it.
Once the item has been received and checked, we will issue store credit for the value of the returned item.
You can then use your store credit towards another size, another item, or save it for something later.

We do not hold or reserve stock while waiting for a return. If you are exchanging for another size or item, availability cannot be guaranteed.

RETURN CONDITIONS

For a change-of-mind return to be accepted, the item must be:

unworn and unused;
unwashed;
in its original condition;
with original tags attached; and
accompanied by proof of purchase or your Salty Worn order number.

Items that have been worn, washed, altered, marked, stained, damaged after delivery or are otherwise no longer in their original condition cannot be accepted as change-of-mind returns.

RETURN SHIPPING

For change-of-mind returns and size changes, return postage is the customer's responsibility.

We recommend using a tracked postage service, as Salty Worn cannot be responsible for return parcels that are lost in transit.

Original shipping charges are not refundable for change-of-mind returns.

If the return is because we sent the wrong item, or the item is faulty or damaged, please contact us before sending anything back. Where the issue is our responsibility, we will arrange or reimburse reasonable return postage as appropriate.

EXCHANGES

If you need another size or would prefer a different item, return your original item following the process above.

Once your return has been received and approved, we will issue store credit which you can use to purchase the replacement.

Because some Salty Worn pieces are released in smaller quantities, we cannot guarantee that your preferred size or colour will still be available by the time your return is processed.

If you really don't want to miss out on another size, you are welcome to place a new order straight away rather than waiting for your return to arrive.

SALE ITEMS & GIFT CARDS

Sale and clearance items are final sale and cannot be returned for change of mind or store credit.

Gift cards are also not eligible for change-of-mind returns.

These exclusions apply only to change-of-mind returns. Your rights under the Australian Consumer Law still apply if a sale item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please check your order when it arrives. If something is faulty, damaged, not as described, or we have sent you the wrong item, email us at hello@saltyworn.com as soon as reasonably possible.

Please include your order number and, where possible, a couple of photos showing the issue. It just helps us work out what has happened and sort it out faster.

If the issue is confirmed to be our responsibility, we will arrange the appropriate repair, replacement or refund and cover or reimburse reasonable return postage where required.

You do not need the original packaging to exercise any rights you may have under the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our goods come with consumer guarantees under the Australian Consumer Law that cannot be excluded or limited by this policy.

If a product has a major problem, you may be entitled to choose between a refund or replacement. For a minor problem, we may be entitled to provide an appropriate remedy within a reasonable time.

Your rights under the Australian Consumer Law are separate from our voluntary 30-day change-of-mind policy and are not limited to 30 days.

A product being discounted or on sale does not remove these rights.

REFUNDS

Change-of-mind returns are issued as store credit and are not refunded to your original payment method.

Where a monetary refund is required—for example because an item is faulty and a refund is the appropriate remedy—we will issue the refund to your original payment method.

Once a refund has been processed by us, your bank, card provider or payment service may take additional time to make the funds available.

If more than 15 business days have passed since we confirmed that a refund has been processed and you still have not received it, please email us at hello@saltyworn.com.

INTERNATIONAL CUSTOMERS

If mandatory consumer laws in your country give you additional return, cancellation or refund rights, those rights will continue to apply.

For example, where applicable, consumers in the European Union may have a statutory right to withdraw from an eligible online purchase within 14 days of receiving the goods. Any mandatory rights of this kind apply in addition to this policy.